Shipping policy

At Bloom Bae, we want your shopping experience to be simple, smooth, and stress-free. Because our products may be shipped from different fulfillment locations, delivery times can vary depending on your location and the product ordered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Shipping Times

Estimated delivery times are:

Nigeria: 3-5 business days
United States & Canada: 7–20 business days
United Kingdom & Europe: 7–20 business days
Other international destinations: 7–20 business days

These are estimated delivery times, not guaranteed delivery dates. Delivery may take longer during holidays, sales periods, customs delays, weather disruptions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, the items in your order, and the available shipping method.

From time to time, Bloom Bae may offer free shipping promotions or special delivery offers.

Tracking Your Order

Once your order has shipped, we will provide tracking information whenever tracking is available.

Please allow 2–5 days for tracking information to become active after your order has been shipped.

If your tracking information has not updated immediately, don't worry your package may still be moving through the shipping network.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees charged by your country's authorities are the customer's responsibility.

Bloom Bae does not control these charges and cannot guarantee whether or when they will be applied.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address. Bloom Bae is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

If your package is taking longer than the estimated delivery period, please contact us so we can help investigate the shipment.

While we do our best to ensure your order arrives safely, Bloom Bae is not responsible for delays caused by:

Customs processing
Shipping carriers
Weather conditions
Public holidays
Incorrect delivery information
Natural disasters
Other circumstances beyond our control

If your tracking shows that a package has been delivered, but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

Damaged Items

We carefully package our products before shipping. If your order arrives damaged, please contact us within 7 days of delivery and provide photographs or videos showing the damaged product and packaging.

We will review your request and work with you toward an appropriate solution.